What can I do if I don't get my order shipped?
You can contact our customer service like follows:
Free telephone number from Italy 800 210196 (from abroad +39 0322 539311)
Which are the payment methods?
You can pay with credit card through PayPal or bank transfer, by filling in the following data:
BANCA INTESA SAN PAOLO
IBAN IT67 T030 6945 1301 0000 0012 595
Holder: Zero Industry Srl;
Reason for payment: order number + data.
The order will be fulfilled when the payment is verified, generally after 5-6 working days.
I forgot my password to get into my profile and to login
If you forgot your password, you can use the special area on the LOGIN page and send us a message by entering your e-mail address. The system will automatically send the password to the address indicated on the form.
How can I check the orders that I already made?
The orders already made can be consulted in My-rh section. By selecting MY ORDERS you can see the index of all the purchased orders.
How long will my order take to be delivered?
Once your package is mailed out, you will receive an e-mail with all the instructions to track the shipment.
How can I return an item?
You have to contact our Customer Service writing to the following e-mail
email@example.com and advising about the intention to return the goods.
It should be remembered that the clients take into consideration what the regulation provides for the terms of sale at the paragraph 'Guarantees and returns'.
Why I haven't received the order confirmation or the shipment confirmation e-mail yet?
Try and check into your Spam folder. For any further support, please contact our Customer Service.
How can I make purchases on rh+ shop?
To make an order on rh+ follow these steps:
browse the website and choose the items you are interested in and you would like to buy. After selecting the product and getting into the item page, select the desired colour and size (if needed) and click on 'Add to cart'. When you have added to the cart all the items you are interested in, you can pay. Click on 'Cart' on on the top right part of your screen and you will see a summary of the selected products with their corresponding prices and there you can choose whether to continue shopping or to checkout following the info that you will ll be shown on screen. If you desire to keep on shopping just repeat the same procedure explained before, if on the contrary you want to send your order remember to log in or register.
Once you have finished shopping, click on 'Cart' and 'Proceed', select a shipping method and a payment method, check that the information you entered is correct and click "Buy Now".
After a few minutes you will receive a confirmation e-mail with the details of your order. From this moment on, our warehouse will take care of everything and as soon as the order ships we will notify you with another confirmation e-mail.
How can I track my order?
When your order is shipped, you'll get an e-mail with all the instructions to track your shipment.
How can I modify the details of my rh+ account?
By getting into 'My profile' section you will be able to modify the details of your account.
How can I unsubscribe to rh+ newsletter?
By clicking on the link 'Click here to unsubscribe to our newsletter' at the bottom of the newsletter.
I don't receive your newsletters
If you don't receive our newsletter, check your 'spam' folder in your e-mail box or ask for support to our Customer Service.
Where can I find the size-chart?
You could find a chart with the corrispondence between rh+ sizes and body measuring in centimeters to the following link: http://zerorh.com/taglie.php
To get the size as precise as possible, take the measurements when naked and the meter must adhere to the skin, without squeezing.
Which is the wearability of rh+ items?
There are three types of wearability:
Form Fit, item with perfect adherence to the body
Slim Fit, anatomic structure of the item
Regular Fit, no tight-fitting
Can I buy the products in the shops?
Yes. You can find a complete list of our stores in 'Stores' section.
What does 'base 8' mean?
The base is the radius of curvature of the lens. For a better performance and comfort, this curvature should be as similar as possible to that of the face.
Most of sporty glasses use 'base 8' lens as this curvature can assure comfort, visive performance and protection for the eyes in any out-door ativity.
What's HilexTM technology?
Hilex™ is a material coming from aereospace technology and it is used to produce the majority of rh+ eyewear and sunglasses collection. The characteristics of this plastic material are similar to those of metal and guarantee a full mechanical resistance, lightness and amazing flexibility.
With this material you can have thinner glasses that are lighter and more comfortable to wear.
Which is the correspondence between shoecover and shoe size?
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Which is the correspondence of the trousers sizes?